Thank you for shopping with Couture By Noor. We truly appreciate your business and strive to provide high-quality products and exceptional customer service. Please read our return policy carefully before making a purchase.

At Couture By Noor, we prioritize the safety and well-being of our customers above all else. In light of the ongoing pandemic and the importance of maintaining strict hygiene standards, we have implemented a strict no-return policy for all clothing items. We deeply apologize for any inconvenience this may cause and would like to explain why this policy is necessary: 

 No-Returns Policy Explained:

1. Hygiene Standards: Ensuring the highest standards of hygiene is paramount to us. Once clothing items have been worn or tried on, they cannot be resold to another customer in good conscience, regardless of the sanitation procedures employed. Therefore, to uphold our commitment to hygiene, we are unable to accept returns on any clothing items.

2. Health and Safety: Our foremost concern is the health and safety of our customers. By implementing a no-return policy, we aim to minimize the risk of potential exposure to viruses and bacteria that may be present on returned items. Even with thorough sanitation measures in place, the handling of returned clothing items poses a risk that we cannot overlook.

3. Regulatory Compliance: Our no-return policy also aligns with current regulatory guidelines and recommendations aimed at preventing the spread of infectious diseases. By adhering to these standards, we play our part in safeguarding the health and well-being of our community.

4. Quality Assurance: While we understand the importance of ensuring customer satisfaction, we assure you that all our products undergo rigorous quality checks before leaving our facilities. 

5. Ensuring the Perfect Size: We understand that finding the perfect fit is so important. We are always here for you through our DMs on Instagram or via email to help ensure you select the perfect size for you. We will be happy to assist in the selection process to ensure your utmost satisfaction. 

 

The pandemic has necessitated adjustments in various aspects of our lives, including retail practices. As we navigate these unprecedented times, we must adapt our policies to prioritize safety without compromising on the quality of our products and services.

If you have any questions or concerns regarding our refund policy or require assistance with your order, please do not hesitate to contact our customer service team at couturebynoor@gmail.com.

We appreciate your understanding and continued support. 

Sincerely,

Couture By Noor Team